Animal Health Diagnostic Center -
Billing & Fee Policies
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Understanding Your Monthly Bill
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Should you need additional clarification of your bill, please contact
the Billing Department at (607) 253-3951. |
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The first page of your monthly bill is a "summary" of all of the testing
and other activities that occurred on your account for the calendar
month. The top portion of the bill includes the following information: |
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the date the bill was generated
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your account number
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a credit card payment box (next to your address)
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our "remit to" address
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an overall summary of charges, payments, late fees, and
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adjustments that occurred on your account during the month.
* Returning this portion with your
payment will ensure that your payment is applied to the correct
account.
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The charge category is a total of all test charges for the month. |
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The adjustment category is a total of non-test charges for the
month, both accession and non-accession related. These charges include,
but are not limited to, pricing adjustments, supply charges, and credits
shipping charges. |
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The first line of detail below the "tear" line is the ending balance
from the previous month, if applicable. |
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Next will be a listing of adjustments made to your account that are
not associated with submissions. Charges for supplies
ordered will appear here, including the date that the supplies were
shipped. |
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The next group of lines will represent the total by accession sub-totaled
by submitting veterinarian. If you include an internal reference number
on your submission form, this number will appear the veterinarian
and owner names. The total for the accession will include all test
charges, shipping charges, and other charges that can be directly
linked to a particular submission. |
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The last line(s) will list the payment(s) that was/were received during
the month. Check numbers will generally not be entered on your
bill since our use of a lockbox for check processing precludes our
ability to do this. Late fees/interest charges, when applicable,
will appear above the payment detail. |
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The page(s) entitled "Transaction detail" will give the detail of
all tests and services provided on an accession sorted alphabetically
by owner name. |
